TERMS AND CONDITIONS

1. Introduction

These Terms and Conditions ("Agreement") govern the provision of facilities management services by Envo Facilities Management Limited ("Company", "we", "us") to clients ("Client", "you"). By engaging our services, you agree to be bound by these terms. If you do not agree to any part of these terms, please do not engage our services.

Envo Facilities is a North East-based facilities management company providing professional cleaning, maintenance, and facility solutions across the United Kingdom.

2. Services Description

The Company provides a comprehensive range of facilities management services including, but not limited to:

• Deep cleaning and industrial cleaning services
• Building and facility maintenance and repair
• Mechanical and electrical services
• Health and safety compliance management
• Environmental and sustainability solutions
• Specialized installation and technical services

The specific scope of services will be detailed in individual service agreements or project quotations. All services are subject to written agreement between the Client and the Company.

3. Client Responsibilities

The Client agrees to:

• Provide accurate, complete, and current information regarding facility specifications and requirements
• Grant the Company safe and timely access to facilities where services are to be performed
• Comply with all applicable laws, regulations, and health and safety requirements
• Maintain appropriate insurance coverage as required by law and contract
• Notify the Company of any hazards, dangerous materials, or special conditions within the facility

4. Payment Terms

Payment for services shall be made in accordance with the terms specified in the service agreement or invoice:

• Invoices are issued upon completion of services unless otherwise agreed in writing
• Payment is due within thirty (30) days of invoice date unless otherwise specified
• Payment methods and bank details will be provided on the invoice
• All fees are exclusive of VAT and applicable taxes, which will be added to invoices
• Late payment may incur interest charges at 8% per annum above the base rate
• The Company reserves the right to suspend services if payment is overdue by more than 30 days

5. Limitation of Liability

Except for personal injury or death caused by the Company's negligence, the Company's total liability to the Client shall not exceed the total fees paid by the Client in the twelve (12) months preceding the event giving rise to liability. In no event shall the Company be liable for indirect, incidental, special, consequential, or punitive damages.

The Client assumes all risks associated with the use of the Company's services. The Company is not responsible for damage to the Client's property except as caused by the Company's gross negligence or willful misconduct.

6. Intellectual Property Rights

All intellectual property, including but not limited to trademarks, logos, designs, and documentation created by the Company, shall remain the sole property of the Company. The Client is granted a non-exclusive, non-transferable license to use such intellectual property solely for the purposes of receiving the contracted services.

The Client shall not reproduce, distribute, or publish any Company materials without prior written consent.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary, sensitive, or confidential information shared during the provision of services. This includes, but is not limited to, business information, site specifications, security details, and financial information.

Neither party shall disclose such information to third parties without the prior written consent of the other party, except as required by law or regulatory authorities.

8. Termination of Services

Either party may terminate services with written notice as follows:

• For month-to-month contracts: 30 days' written notice
• For fixed-term contracts: in accordance with the terms specified in the agreement
• For cause (material breach): immediate termination with written notice

Upon termination, the Client shall pay all outstanding invoices and fees. The Company shall complete any work in progress to a safe stopping point.

9. Health and Safety

The Company is committed to maintaining the highest health and safety standards in accordance with the Health and Safety at Work etc. Act 1974 and relevant regulations. The Company's personnel shall work in compliance with all applicable health and safety legislation.

The Client is responsible for informing the Company of any known hazards, dangerous substances, or safety concerns within the facility. Failure to disclose such information may result in liability claims against the Client.

10. Environmental Commitment

Envo Facilities is committed to sustainable and environmentally responsible practices. The Company utilizes eco-friendly cleaning products and disposal methods wherever possible and maintains certifications in environmental management.

The Client agrees to support these environmental initiatives and provide necessary access and facilities to enable sustainable service delivery.

11. Indemnification

The Client agrees to indemnify, defend, and hold harmless the Company and its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• The Client's breach of this Agreement
• The Client's use of the Company's services in violation of law
• Hazards or dangerous conditions not disclosed to the Company
• The Client's negligence or willful misconduct

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any legal action or proceedings relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Dispute Resolution

In the event of any dispute between the Client and the Company, the parties agree to first attempt resolution through good faith negotiation. If negotiation fails, the dispute may be submitted to mediation or arbitration as agreed by both parties, before pursuing litigation.

14. Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if not possible, shall be severed. All other provisions shall remain in full force and effect.

15. Entire Agreement

These Terms and Conditions, together with any service agreement, quotation, or written communication, constitute the entire agreement between the Client and the Company and supersede all prior negotiations, representations, and agreements, whether written or oral.

No amendment or modification of this Agreement shall be valid unless made in writing and signed by an authorized representative of both parties.

16. Changes to These Terms

The Company reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website or upon written notice to the Client. Continued use of the Company's services following any changes constitutes acceptance of the modified terms.

For ongoing contracts, the Client will be provided with 30 days' notice of any material changes.

17. Contact Information

For questions regarding these Terms and Conditions or to contact Envo Facilities:

• Email: info@envofacilities.com
• Phone: +44 7467 243979
• Address: Newcastle, UK